The Retail Returns Crisis with IHL Group’s Greg Buzek

Retail returns are a $1.9 TRILLION "business," and growing faster than sales for most retailers. As more brands offer fast, free returns, we've trained a generation of consumers to overbuy and expect a frictionless return experience. What does that do to the retail supply chain and inventory? To answer that question, we turn to IHL Group's Greg Buzek, who comes loaded with data, insights, and suggestions for approaching retailers with solutions that could turn a crisis into an opportunity.

 

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#VARValue - What should we be discussing with retail customers to help them mitigate losses from returns and future-proof their operations?

 

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